Local Reviews
for Fort Wayne, IN
Great Service and Price!
Marty Cole - Fort Wayne, IN
I really liked Dale Hubert, the owner who quoted our job, as well as his employees who did our installation. I was also impressed with the Bryant products Doc Dancer sold. Dale listened to our issues and helped to provide a solution. His employees were equally onboard and did a terrific job with the installation. They explained their work and how to operate our new Ecobee thermostat. At the end of the job, they even helped me with an unrelated issue I had with a water filter. What great people to work with. Highly recommended!
Service with Confidence
Kevin - Fort Wayne, IN
As usual we received service knowing our problem would be handled professionally by a friendly technician. Job completed and cool again in less than an hour.
Efficient and pleasant
Robert - Fort Wayne, IN
Great customer service
Melissa - Fort Wayne, IN
Excellent install,clean and neat
Gregg - Fort Wayne, IN
Lowest price out of 5 quotes
Disappointed
JT - Fort Wayne, IN
I have used Doc Dancer for years and have been very satisfied with my service. They relaxed my heater a few years back and have been pleased so I purchased a new AC unit from them last July. There was nothing wrong with my old unit outside of it’s age…over 20 years old and I was fearful it would die and we would be left in a situation of no air in the hot summer. We used the new unit for a couple of months until obviously fall/winter arrived and shut it down. We started it up about a month ago and everything worked fine until last weekend. We got home from a weekend trip Sunday to find out that it wasn’t working properly. Knowing the pending record breaking temperatures coming in a couple of days I called and they had a technician out on Monday which was great, but only to find out that the unit was frozen so it needed to be shut off in order to thaw. Ok, I understand that so the next day the technician came back and looked at it to find the blower had failed. They would need to order the part which was expected to come in on Thursday so we would be without air in nearly 100 degree record temps. They were unable to do any kind of temporary fix as they stated it would void my warranty. Now if it was just my husband and I, we would manage, but my 6 month old grandson could not tolerate these kind of temperatures and our two golden retrievers were struggling. My grandson and his parents went to stay at friends while the rest of us did what we could with fans. The part didn’t come in Thursday and ended up coming in on Friday so the unit is fixed and now working which I am grateful for. The technicians who came to our home were great and I do appreciate all they did to get the unit up and running again. My issue is that this unit isn’t even a year old and has already had an issue whereas my 20+ year old one was still trucking right along. To top it all off, the part was covered by the warranty, but the labor wasn’t. I paid $5K for the unit only to have to pay another $350 now to get it working again. It is very frustrating that this happened when I was trying to prevent this exact situation from occurring by replacing the unit last year. I get that things fail/break but with a unit this new, I don’t feel that we should of had to pay for the labor nor deal with the heat or five days because they couldn’t do anything or it would void my warranty. I’ve learned from this experience and will definitely be doing my research on what all is covered and how to ensure I protect my investment when it comes time for a replacement.
A/C Service
Jeff - Fort Wayne, IN
Great
Leonard - Fort Wayne, IN
Personable efficient and effective
Good Service
Philip - Fort Wayne, IN
Service
Jane - Fort Wayne, IN
Great service came early fix the problem
Tina - Fort Wayne, IN
Great service as always!
Sarah - Fort Wayne, IN
Always Count On GREAT Service
William - Fort Wayne, IN
Doc Dancer is a very reputable company. You can tell by the TERRIFIC employees.
Quick, on time, great service.
James - Fort Wayne, IN
Great experience
Judith - Fort Wayne, IN
Tim is knowledgeable and efficient. He explains things well. Thanks!
